Request an account-related follow-up

For existing customers who want to request a status update or follow-up about a service request. Do not include passwords, Social Security numbers, or official student-loan account credentials.

Request an account-related follow-up

Required fields are marked. Text-message consent is optional and separated by purpose; it is not required to submit this form or buy a service.

Full name *

Email address *

Mobile or contact phoneOnly needed if you want phone or text contact.

Preferred contact method

What would you like help understanding? *

Brief message (do not include sensitive account details)Maximum 4,000 characters. Do not enter loan credentials, full account numbers, or Social Security numbers.

By submitting, you are requesting a response—not authorizing us to access or change any government loan account.

Service and marketing text permissions are separate, optional, and unchecked by default. If you do not opt in, we will not send SMS messages under that category. Do not use this form for emergencies or time-sensitive payment deadlines.