Privacy Policy

1. Who operates this website

Student Benefit Services (“we,” “us,” or “our”) operates studentbenefitservices.com as an independent educational resource. Before publication, the operator should replace any placeholder legal-business details in the site's private configuration and ensure the legal name matches the actual business and payment records.

2. Information we collect

Depending on how you use the website, we may collect information you submit through forms, such as your name, email address, phone number, preferred contact method, topic, message, and your optional service-text or marketing-text consent selections. The site may also record the date and time of consent, IP address, browser user-agent, submission status, and basic server logs for security and recordkeeping.

Please do not send Social Security numbers, government account credentials, StudentAid.gov passwords, one-time codes, bank details, or full student-loan account numbers through website forms. We do not need those details to respond to a general inquiry.

3. How information is used

• Respond to an inquiry or requested service follow-up.
• Provide requested educational resources or information about membership.
• Record and honor optional SMS permissions and opt-out requests.
• Maintain site security, prevent abuse, troubleshoot issues, and keep basic business records.
• Process or administer a membership if and when secure checkout and related services are enabled.
• Comply with lawful requests and applicable obligations.

4. SMS and mobile information

Text-message consent is optional and separated between service-related messages and marketing messages. Checking a consent box is not a condition of submitting a form or making a purchase. If SMS messaging is activated, message frequency will vary; message and data rates may apply; reply STOP to opt out or HELP for assistance. See the SMS Terms.

Mobile information, including text-message opt-in data and consent, will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. We may share necessary information with service providers that help us provide messaging or customer-service functions, subject to appropriate restrictions, and as otherwise required by law. Text-message originator opt-in data and consent records are excluded from other categories of data sharing and are not shared with third parties for unrelated purposes.

5. Service providers

We may use hosting, database, email, customer-support, analytics, payment, or messaging providers to operate the site and provide requested services. These providers may process information as needed to perform their contracted functions. The exact providers should be identified or updated when integrations are selected and activated.

6. Cookies and technical data

The site uses session cookies for security and form functionality. Hosting or security tools may create server logs. If analytics, advertising pixels, or other tracking technologies are added, this policy and any required consent mechanism should be updated before deployment.

7. Data retention and security

We retain submissions and consent records for as long as reasonably needed to respond, maintain business records, document permission choices, resolve disputes, protect the website, or comply with legal obligations. We use reasonable administrative and technical safeguards, but no website or data transmission can be guaranteed completely secure.

8. Your choices

You may ask us to correct or delete information you submitted, subject to information we must retain for legal, accounting, security, or consent-record purposes. To request help, use the contact form. You may also opt out of SMS at any time by replying STOP to a text message after the program is activated.

9. Children

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this site.

10. Third-party websites

Links to StudentAid.gov, loan servicers, regulators, and other third-party sites are provided for convenience. We do not control their practices. Review each destination's privacy and security information before entering personal information.

11. Changes and contact

We may update this policy to reflect site or service changes. The effective date at the top will be revised when material changes are made. For privacy requests, use the contact form and choose “Other” as the topic.